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Legal Information

Terms & Conditions

Welcome to Noon Fish. These terms and conditions outline the rules and regulations for the use of Noon Fish's Website and Delivery Service. By accessing this website and placing an order, we assume you accept these terms and conditions.

1. General

Noon Fish operates as a fresh seafood delivery platform. We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve transmissions over various networks.

2. Products and Availability

Seafood is a highly perishable product subject to seasonal availability, market conditions, and supply chain factors. We have made every effort to display as accurately as possible the colors and images of our products that appear on the store. However, actual cuts and sizes may vary.

All descriptions of products or product pricing are subject to change at anytime without notice, at our sole discretion. We reserve the right to discontinue any product at any time.

3. Returns, Refunds & Cancellations

Due to the highly perishable nature of our products, our policies are strict:

  • Returns: No returns are accepted once the delivery has been completed.
  • Refunds/Replacements: Refunds or replacements will only be issued for spoiled or incorrect items. These issues must be reported to our support team immediately upon delivery, accompanied by photographic evidence.
  • Cancellations: Orders can only be cancelled while they are in the 'pending' status. Once our staff confirms the order with you via WhatsApp or a phone call, and the status changes to "confirmed", the order cannot be cancelled. Because many of our products (like whole fish) are specially cut and prepared to your exact requirements after confirmation, cancellation at this stage is not possible. However, for certain standard items (like pre-packaged boneless cuts), our administration may accept a cancellation request on a strict case-by-case basis at their sole discretion.
  • Refusal of Delivery: Unjustified refusal of delivery for a confirmed order will result in the customer being banned from future Cash on Delivery (COD) orders. Any future orders will require 100% advance payment. Because seafood is highly perishable and often custom-prepared, a refused delivery is a total loss, and we reserve the right to recover the cost of the perishable goods.

4. Payment Terms

Our standard payment method is Cash on Delivery (either via UPI or Cash). Payment must be made in full at the time of delivery. Failure to make payment may result in the suspension of your account and refusal of future service.

Advance Payments / Deposits:

For certain large or custom orders, or to prevent sudden cancellations, we reserve the right to request a partial advance payment (deposit) to confirm your order. This will be collected via a UPI QR code shared securely via WhatsApp or directly on our website. The remaining balance will then be collected as Cash on Delivery.

5. Delivery

We aim to deliver within the chosen delivery slot. However, delivery times are estimates and may be subject to delays due to traffic, weather conditions, or unforeseen circumstances. We will communicate any significant delays to you proactively.

6. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the local laws of our registered area of operation.

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Questions?

Please send any questions about the Terms & Conditions to us at noonfishofficial@gmail.com.